Questions We Get Asked — Answered Honestly

From "how do I know a supplier is real?" to "what certifications do I need?" — here are straightforward answers to the questions overseas buyers ask most.

Getting Started

You can source directly — many buyers do. The question is what your time is worth, how many costly mistakes you can absorb while learning, and whether you can verify what factories tell you.

A sourcing agent adds value when: you're new to China sourcing and want to avoid common pitfalls; you need someone on the ground to physically verify suppliers; you're too busy to manage the back-and-forth communication across time zones; or you're dealing with certifications, quality inspections, or custom development where experience matters.

If you already have trusted suppliers and are just reordering, you may not need us. If you're finding new suppliers or dealing with a product category you haven't sourced before, having representation in China is usually worth the fee.

The fastest way to tell is to ask how they make their money. A real agent charges you a fee and shows you the factory's actual price. A reseller hides their cut inside the product price and gets cagey when you ask for a breakdown. So ask it straight: "do you charge a service fee, or do you earn on the product price?" Their reaction tells you most of what you need.

After that, two checks. Can they say exactly which city and product type they work in? Real agents are specific. And do they inspect before you pay the balance, with photos? If they can't give a clear yes to that, keep looking. We wrote a full guide with all 7 checks: How to Choose a Reliable China Sourcing Agent.

We verify suppliers through several checks: business registration and licence (checking it matches the company you're dealing with), physical factory visit to confirm they actually manufacture what they claim, production capacity assessment (worker count, machinery, floor space), and review of certifications with the issuing bodies — not just the documents the supplier sends you.

A verified Alibaba Gold Supplier status, years in business, and good reviews tell you very little — these are easy to fake or maintain despite poor performance on specific orders. A physical inspection and document verification tell you almost everything.

The more detail you can provide, the more accurate our initial guidance will be — but we can work with rough briefs too. Ideally you'd share:

  • Product description (what it is, key specs, materials, dimensions if known)
  • Target quantity (approximate is fine)
  • Destination market (for certification requirements)
  • Budget range or target FOB price (helps us aim at the right factory tier)
  • Timeline (when you need the goods)
  • Any reference products or photos

If you don't have all of this yet, just send what you have and we'll ask follow-up questions.

We have deep experience in furniture, electronics and tech accessories, and clothing and apparel — categories where our location in Dongguan gives us direct access to the relevant factory clusters. We also work with home goods, outdoor and sporting products, safety equipment, and promotional merchandise.

If you're sourcing something outside these categories, reach out — we'll tell you honestly whether we're the right fit or if you'd be better served by a specialist in that area.

Pricing & Payments

It comes down to who pays them. If you pay the agent a fee, they want the lowest factory price, because that's what makes you come back. If they live off the margin between the factory price and what they quote you, they want the real cost kept in the dark.

The test is simple: ask to see the factory's own quotation. A real agent shows it and adds their fee on top where you can see it. A reseller gives you one "all-in" number and won't break it down. Ask if you can talk to the factory directly too. Resellers usually block that, because that relationship is the only thing they're actually selling.

We work on one of two models depending on the scope of work:

  • Flat service fee — a one-time fee for sourcing, supplier vetting, and supplier shortlist delivery. Quoted upfront before any work starts.
  • Transparent commission — for ongoing sourcing and order management, we charge a percentage of the factory price. The rate is agreed before we start and you always see the factory invoice — no hidden markup.

Quality inspections are quoted separately as a fixed fee per inspection, based on location and scope.

You pay the factory directly for the goods. We never hold your money or collect factory payments on your behalf. You'll see the factory's bank details and invoice — payment goes directly to them, not through us.

Our service fee is a separate payment to Abel Sourcing and is always invoiced clearly. This structure means there's no conflict of interest in the supplier we recommend — we don't earn more by steering you to a more expensive factory.

The standard payment structure for overseas buyers is 30% deposit before production, 70% balance before shipment (paid once you've approved the pre-shipment inspection). Some factories ask for 50/50.

For first-time buyers, many factories are strict about full payment (or high deposits) until trust is established. We can sometimes negotiate better terms once there's an ongoing relationship.

Payment methods: T/T (bank transfer) is standard. Some factories accept PayPal, Wise, or Alibaba Trade Assurance for smaller orders, though these often come with fees.

MOQs & Lead Times

MOQs vary significantly by product type:

  • Furniture: 20–50 pieces per SKU for catalogue items; higher for fully custom pieces
  • Electronics: 200–500 units for catalogue products; 500–2,000+ for OEM/custom designs
  • Clothing & apparel: 100–300 pieces per style/colour for standard garments; 300–1,000+ for OEM with custom fabrics

These are starting points. For first-time trial orders, we can often negotiate lower MOQs — factories will sometimes flex if they see potential for a long-term relationship. Come and talk to us before you assume a product is out of reach.

The total timeline depends on production complexity and shipping method:

  • Sample production: 7–21 days depending on product complexity
  • Production run: 25–45 days for standard catalogue items; 45–75 days for custom or OEM
  • Sea freight: 25–35 days to Europe; 30–40 days to US East Coast; 20–28 days to Australia
  • Air freight: 5–8 days anywhere

For most sea freight orders, budget 10–14 weeks from order to delivery. Air freight is faster but 4–6x the cost — best for urgent small shipments or high-value goods.

Yes, and we strongly recommend it. Never commit to bulk production without approving a sample — descriptions, photos, and spec sheets don't replace physical inspection of the actual product.

Factories typically charge for samples (usually the production cost of the item, sometimes 2–3x to cover setup time). If you proceed with bulk production, some factories will refund the sample cost against your order. We coordinate the sample process, receive the sample on your behalf, photograph it carefully, and ship it to you with accurate measurements.

Quality & Inspections

The most valuable inspection point is pre-shipment — when 80–100% of production is finished but before goods are packed into containers. At this point, defects can still be corrected or bad units rejected without the factory bearing the full cost, and you still have leverage because payment hasn't been made.

For larger or more complex orders, we also recommend a during-production (DUPRO) inspection at around 30–40% completion — this catches systematic quality issues early enough to fix them before they affect the whole batch.

For the first order with a new factory, we recommend both.

A failed inspection doesn't mean the order is lost — it means we've caught a problem before you paid for it. We provide the factory with a detailed defect report and work with them to either correct the issues and schedule a re-inspection, negotiate a price reduction if minor defects are acceptable, or — in serious cases — discuss cancellation or refund.

The leverage you have depends on how much you've already paid. This is why we advise clients to hold the final payment balance until after a successful pre-shipment inspection.

Not always. Forged or misused certificates are common in electronics and some other categories. A certificate might be real but issued for a different product model, or it might have expired, or it might have been issued to a different company entirely.

We verify certificates by contacting the issuing test laboratory directly and confirming that the certificate number, product model, and company name all match what you're actually ordering. This takes a day or two and has saved our clients from multiple costly customs seizures and compliance failures.

Shipping & Logistics

FCL (Full Container Load) means you book an entire container (20ft or 40ft) for your goods. It's faster, cheaper per cubic metre, and your goods aren't handled at a consolidation warehouse. Best for orders large enough to fill most of a container.

LCL (Less than Container Load) means your goods share a container with other shippers' cargo. It's more expensive per CBM but allows smaller shipments. There are extra handling steps — goods are consolidated in China, then deconsolidated at destination — adding a few days and some risk of minor damage.

As a rough guide, if your shipment is over 10–12 CBM, FCL usually becomes competitive. Below that, LCL typically makes more sense.

We handle the China-side export documentation — commercial invoice, packing list, bill of lading, certificate of origin, and any required certificates (CE, FCC, etc.). This is the paperwork that comes with the shipment and that your customs broker or freight forwarder will need.

For import customs clearance at your destination, you'll need a local customs broker or freight forwarder. Most countries require a licensed local agent for import declarations. We can recommend forwarders we work with who have offices at both ends, handling the full door-to-door process.

Lithium batteries (in products like power banks, wireless earbuds, e-bikes, and many other electronics) are classified as dangerous goods (DG) under IATA (air) and IMDG (sea) regulations. Shipping them without proper DG documentation can result in your shipment being refused, held, or confiscated.

We coordinate all DG declarations for battery-containing products, ensuring the shipping documents comply with the relevant regulations. We also advise on whether air or sea freight is more suitable given the battery type and quantity — some lithium battery shipments face restrictions on air freight.

As of mid-2026, the US-China tariff situation has stabilised somewhat following the May 2025 "tariff truce" that reduced the effective US tariff rate on most Chinese goods from 145% to around 30% (10% baseline plus existing Section 301 tariffs of 7.5–25% depending on product category).

The de minimis exemption (previously allowing goods under $800 to enter duty-free) was eliminated in 2025. All goods from China now require formal entry and are subject to duties regardless of value.

Tariff rates change — we keep up with the latest and factor current rates into cost calculations for US-bound orders. Always consult a licensed customs broker for your specific HS codes and most recent duty rates.

Working with Us

Yes, and a good visit is planned, not improvised. We screen factories first so you only spend time on real ones that fit your product, group the visits so you're not flying across the country between meetings, handle translation, and set an agenda for each stop.

You don't want to travel halfway around the world and find out two of the five "factories" are just trading offices with a nice showroom. Part of the job is reading the room in Chinese, so you catch what gets said when they assume you don't understand.

Yes. Those are domestic platforms and don't sell or ship to overseas buyers directly, so we act as your local buyer. You send links, we buy, everything lands at our warehouse, we combine it into one parcel, check it, and ship it out.

Two things to pin down first: the fees (usually a small buying commission plus the actual shipping) and quality. Taobao in particular is a mixed bag, the gap between sellers is huge. We check the goods before forwarding and tell you if something looks off, instead of reshipping it blind. For samples or a small test run this works well. For bulk you're usually better off going to a factory we've vetted.

The best ways to reach us are WhatsApp (+86 135 1738 8036) or email (abel@abelsourcing.com). WhatsApp is fastest — we typically respond within a few hours during China business hours (UTC+8).

For initial enquiries, the contact form on our website works well — it asks the key questions upfront so we can give you a useful first response rather than a generic reply. We aim to respond to all enquiries within 24 hours.

Yes. You don't need to use our sourcing service to use our inspection service. If you have an existing supplier and just want someone to conduct a pre-shipment inspection, check certifications, or oversee a production run, we can provide that on a standalone basis.

Many of our clients start with a one-off inspection for a supplier they found themselves, then expand to using more of our services once they see the value.

We work with buyers at all stages — from first-time importers placing a trial order of a few hundred units to established brands managing multiple SKUs and regular container shipments.

For very small first orders (e.g. less than $2,000 FOB value), our service fee may not be proportionate — and we'll tell you that honestly rather than take your money. For those cases, we'll usually give you some free guidance and suggest you come back when volumes make more sense.

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